Learning objectives:

Define and explain verbal & nonverbal communication
Describe ways different cultures communicate
Identify barriers to communication
List ways to make communication accurate & to develop effective interpersonal relationships
Explain objective & subjective information (signs & symptoms)
Explain how to give & receive an accurate report of resident's status
Explain documentation, including parts of medical chart & use of military time
Describe incident reporting
Identify guidelines for effective telephone communication & use of call system